Privacy Policy

Peony & Pink is committed to protecting your privacy. This Privacy Policy explains how we collect, use and share your personal information when you shop with us.

1. Information We Collect

When you visit our website, make a purchase, or interact with us, we may collect the following types of information:

  • Personal Information: Your name, email address, phone number, and shipping/billing address.
  • Payment Information: We process payments securely and do not store your full credit card details. Transactions are handled through a third-party payment processor.
  • Order & Account Details: Your purchase history and account preferences if you create an account.
  • Website Activity: Information collected through cookies, such as browsing behaviour, device type, and IP address.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Communicate with you about your purchase, shipping updates and customer service enquiries.
  • Send promotional emails and newsletters (if you have opted in).
  • Improve our website, products and overall customer experience.

3. How We Protect Your Information

We implement security measures to protect your personal data. Payment information is encrypted and processed securely and we do not sell or share your details with third parties for marketing purposes.

4. Cookies & Tracking Technologies

Peony & Pink uses cookies to improve your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

5. Sharing Your Information

We may share your information with trusted third-party providers, including:

  • Payment processors to securely complete transactions.
  • Shipping carriers to deliver your orders.
  • Analytics providers to help us understand how customers use our site.

We do not sell your personal information to third parties.

6. Your Rights & Choices

You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails.

You may request access, correction or deletion of your personal data by contacting us.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

8. Contact Us

For any privacy related questions, please email us at peonyandpinkstore@gmail.com.

9. Compliance with Australian Privacy Laws

Peony & Pink complies with the Australian Privacy Act 1988, which outlines how we collect, store and protect your personal information. If you have concerns about your data, you have the right to request access, corrections or deletion of your personal information by contacting us.